Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company size, fleet size, industry sector, procurement requirements
• Communication Data: Records of correspondence, meeting notes, service requests
• Technical Data: IP address, browser type, device information, usage patterns
• Marketing Data: Preferences for receiving marketing communications and notifications

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device and browser information
• IP address and location data
• Pages visited and time spent on our site
• Referring websites and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

Business Operations

• Processing enterprise quotes and service requests
• Managing customer relationships and accounts
• Providing technical support and consultation
• Fulfilling orders and managing supply chain logistics
• Conducting quality control and warranty services

Communication

• Responding to inquiries and providing customer service
• Sending transactional communications about your orders
• Providing technical documentation and training materials
• Sending marketing communications (with your consent)

Legal and Compliance

• Complying with legal obligations and regulations
• Protecting our rights and preventing fraud
• Enforcing our terms and conditions
• Maintaining records for audit and compliance purposes

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Customer relationship management
• Email marketing and communication services
• Payment processing and financial services
• Logistics and shipping services

Business Partners

We may share information with authorized distributors, installers, or other business partners to provide you with requested services or support.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our agreements and policies

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission and storage using industry-standard encryption
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff
• Incident Response: Procedures for detecting and responding to security breaches

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Customer Data: Retained during the business relationship and for 7 years after termination
• Marketing Data: Until you withdraw consent or unsubscribe
• Website Analytics: Typically retained for 26 months
• Legal Records: As required by applicable laws and regulations

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format

Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences

Deletion and Restriction

• Request deletion of your personal data
• Restrict processing of your information

Marketing Communications

• Opt-out of marketing emails at any time
• Update your communication preferences
• Withdraw consent for data processing

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences or our cookie consent manager.

8. International Data Transfers

As a global industrial manufacturer, we may transfer your personal information to countries outside your region. When we do so, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification under privacy frameworks
• Explicit consent where required

9. Children's Privacy

Our services are designed for business and industrial use. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain consent for changes that expand our use of your data

11. Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us: